CPS Homes

Tenant with a blocked drain? We offer step-by-step guidance...

At CPS Homes, we provide proactive and supportive guidance for tenants, helping them confidently tackle maintenance issues. We’ve found that 38% of reported maintenance issues (Dec 2024-Feb 2025) can be resolved in-house, saving landlords both time and money.

With our 1:1 tenant coaching, we guide renters through common fixes step by step, building their confidence and saving you unnecessary costs. If further action is needed, we’ll ensure it’s addressed promptly by the right professional. 



Here’s a case study of a common problem and how we resolved it:

The issue: A contract-holder reported that the kitchen sink drain was blocked and overflowing, causing an unpleasant smell to linger around the garden manhole.

Our solution:
  1. Initial diagnosis: We confirmed the issue appeared isolated to the kitchen, asked for a photo and advised on basic checks around the external drain and u-bend
  2. Guided troubleshooting: We sent over guidance on how to clear minor blockages and advised on drain unblocking products we recommend.
  3. Further coaching: We explained how to prevent future build-up by avoiding fats, grease, oil and food scraps going down the sink. We also advised regularly cleaning the drain and gave examples of the best way to do this.
  4. The result: The contract-holder successfully cleared the blockage themselves, resolved the smell and cancelled the report… no contractor needed.


Why landlords choose us:

  • Relationship building: We don’t just focus on managing properties - we focus on creating long-term, positive experiences for tenants, which translates to better landlord/tenant relationships, lower turnover rates, fewer call-outs and a smoother experience all round.
  • Nurturing occupants: We know tenants are more than capable of handling minor maintenance issues themselves. We provide the support and guidance they need to confidently manage these issues as they arise.
  • Cost savings: By offering expert troubleshooting at the first point of contact, we help landlords avoid unnecessary contractor fees.
  • Expert guidance: Our team’s higher-level training means we can quickly and accurately diagnose and guide tenants, without the need for a tradesperson.
  • Seamless management: Most issues are resolved behind the scenes, minimising disruption to you.
Don’t settle for an agent who doesn’t prioritise your bottom line. Switch to a team that saves you money and keeps your property in expert hands.

22 April 2025

The information contained within this article was correct at the date of publishing and is not guaranteed to remain correct in the present day.

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