Step 1: Find the stopcock
You can normally find it under the sink, in the ground floor bathroom (if you have one!) or just outside your property.
How to turn off the water supply
Why might you need to turn off your water supply?
The most common reason for turning off the water supply is to contain a leak and prevent damage to your property and/or belongings.
How to identify a leak?
Leaks come in all forms and sizes. Some leaks are fairly easily noticed - pools of water on the floor, wet patches on walls and ceilings or running taps that you can’t fully close. Other leaks can be more subtle (such as slow plumbing leaks) and if left unattended they can lead to hefty water bills, so always keep an eye on your water usage. If you notice the amount being higher than expected, it’s worth having a quick look around your property to check for any low-key leaks that have gone unnoticed.
Useful tip: If you suspect you have a leak, but you’re not able to identify it, check your water meter. We recommend checking when your property will be empty for a few hours. Turn off all taps and take two pictures of your water meter a few hours apart. Changes in the readings when there hasn’t been any water usage can mean either a leak or a faulty water meter.
If you have a leak that needs to be contained ASAP until a contractor attends to fix the issue, you’ll need to use the stopcock to turn off your water supply. Follow the below steps to do this…
Step 2: Use the stopcock to turn off the water supply
Turn the stopcock clockwise to stop the water supply.
Step 3: Turn on the water supply
If the leak’s been fixed, then you’re ready to turn the water back on.
All you have to do is turn the stopcock anti-clockwise and you’re good to go!
Useful tip: It’s always good to be prepared for any emergency situations, so we always recommend locating the stopcock upon moving in.
